Privacy policy

Privacy policy

Privacy Policy

This Privacy Policy outlines how Western Mart Ltd (“we,” “our,” or “the Site”) collects, uses, and shares your personal information when you visit or make a purchase from www.westernmart.co.uk. We are committed to protecting your privacy and ensuring your data is handled securely and transparently.

Contact Information

For any questions, concerns, or complaints about our privacy practices, or if you need additional information, please contact us via:

What Personal Information We Collect

When you interact with our Site, we collect various types of personal information to provide our services, process transactions, and enhance your shopping experience.

1. Device Information

  • Purpose: To ensure the Site functions properly, optimize its performance, and analyze user behavior for improvement.
  • How We Collect: Through cookies, log files, web beacons, tags, or pixels from tools like Google Analytics, Facebook Ads, Tiktok, Pinterest, Instagram, and Meta.
  • Information Collected:
    • Browser type and version
    • IP address
    • Time zone
    • Cookie data
    • Pages viewed, search terms, and interaction data with the Site
  • Shared With: Analytics providers (Google, Facebook) and platform processors like Shopify.

2. Order Information

  • Purpose: To fulfill your purchases, process payments, arrange shipping, and communicate order updates.
  • How We Collect: Directly from you during checkout.
  • Information Collected:
    • Name
    • Billing and shipping addresses
    • Payment details (e.g., credit card information)
    • Email address and phone number
  • Shared With: Shopify, payment processors (PayPal, Stripe), and shipping partners.

3. Customer Support Information

  • Purpose: To assist with inquiries and provide support.
  • How We Collect: From direct communications with you.
  • Information Collected:
    • Name
    • Email address
    • Contact details

Payments

Payments on our platform are securely processed through [Insert Payment Platform]. When you make a purchase, your payment details are transmitted securely to the payment gateway to complete the transaction. These details are handled in compliance with data protection regulations.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience.

  • Types of Cookies We Use:
    • Functional cookies: Enable essential Site functionality.
    • Performance cookies: Track user behavior for analytics.
    • Advertising cookies: Deliver personalized ads based on your preferences.

Managing Cookies: You can manage or disable cookies via your browser settings. Learn more at All About Cookies.

Behavioral Advertising

We use your data to offer targeted ads and personalized marketing.

  • How We Use It:
    • Collaborating with Google, Facebook, and Shopify Audiences for ad personalization.
    • Sharing browsing data to optimize ad campaigns.

Opt-Out Options:

You can also manage broader preferences via the Digital Advertising Alliance: Opt-Out Portal.

Sharing Personal Information

We share your personal information only to fulfill services and comply with legal requirements.

  • Shared With:
    • Shopify for store operations
    • Payment processors (PayPal, Stripe)
    • Shipping and logistics partners
    • Legal entities when required

Data Retention

We retain your information for as long as necessary to provide our services or as required by law. If you wish to have your information deleted, please contact us at info@westernmart.co.uk.

Your Rights (GDPR Compliance)

If you are located in the European Economic Area (EEA), you have the following rights:

  • Access: Request the personal information we hold about you.
  • Correction: Update incomplete or inaccurate data.
  • Erasure: Request deletion of your data.
  • Portability: Transfer your data to another service.

To exercise these rights, email us at info@westernmart.co.uk.

Minors

Our Site is intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe your child has shared their data, please contact us for immediate removal.

Changes to This Policy

This policy may be updated to reflect operational or legal changes. The latest version will always be available on our Site.

Last Updated: 6 February 2025

For more information, visit www.westernmart.co.uk or contact us directly.