Terms & conditions

Terms and Conditions of Business and Use

Last Updated: 6th February, 2025

These Terms and Conditions outline the agreement between Western Mart Limited (“we,” “us,” or “our”) and you, the customer, regarding the use of our website, www.westernmart.co.uk (the “Site”), and any purchases made through it. By using our Site or purchasing products from us, you agree to these terms and conditions.

We reserve the right to update these Terms and Conditions at any time by posting changes on our Site. Continued use of the Site after changes are posted constitutes acceptance of the revised terms.

1. Opening Provisions

1.1 These Terms and Conditions apply to all purchases made on the Site or via customer service. They are designed to ensure fair treatment for all parties involved.
1.2 By registering on the Site or placing an order, you agree to be bound by these terms. If you do not agree, you must not use the Site.

2. Faulty Products

2.1 If a purchased product is found to be faulty, you must provide proof of purchase to request a refund or exchange.
2.2 Faulty items must be returned to us for inspection to verify eligibility for a refund or exchange.

3. Delivery

3.1 We deliver products throughout the United Kingdom, including Northern Ireland, the Highlands, Scottish Islands, the Isle of Man, and the Scilly Isles, as well as to most European countries. For delivery outside Europe, please contact us before placing your order.
3.2 Deliveries are made Monday to Friday, 7:30 AM to 5:30 PM. If delivery attempts are unsuccessful after three tries, the product will be returned to us. Re-delivery charges will apply.
3.3 Products ordered before 9:00 AM on weekdays will be delivered within 3–5 working days in the UK and up to 10 days in Europe. Global deliveries may take up to 15 days. Orders placed on weekends or holidays will be processed the next business day.

4. Delivery Terms

4.1 All delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances.
4.2 If delivery fails due to incorrect information or lack of response from you, re-delivery charges may apply.

5. Stolen Items

5.1 If you authorize delivery to a “safe place” and the package is stolen, we cannot be held liable.

6. Breakages

6.1 Notify us within 48 hours of delivery if products are damaged.
6.2 Items must be returned for inspection, and you may be required to cover the return shipping costs. Verified damages will qualify for a refund or exchange.

7. Prices and Payment

7.1 All prices are listed in GBP and include VAT where applicable. Delivery charges are excluded unless stated otherwise.
7.2 Payment methods include Visa, MasterCard, Amex, PayPal, Apple Pay, Google Pay, and other major credit/debit cards.

8. Cancellations

8.1 You may cancel your order within 24 hours of placing it by emailing sales@westernmart.co.uk.
8.2 Refunds for cancellations will be processed within 30 days of receiving the cancellation request.

9. Returns

9.1 You must notify us of any return requests within 48 hours of delivery via sales@westernmart.co.uk.
9.2 Returns must include the original packaging to avoid additional breakages during transit.
9.3 Refunds will be processed within 30 days of receiving the returned product. Opened or used products cannot be returned due to health and safety standards.

10. Intellectual Property Rights

10.1 Western Mart Limited owns all intellectual property rights related to this Site and its content.
10.2 You may not reproduce, modify, or use any content from our Site without prior written consent.

11. Limitation of Liability

11.1 We are not liable for any loss or damage caused by circumstances outside our control, such as natural disasters, riots, or government actions.
11.2 We are not liable for spillages, breakages, or improper use of products after delivery.

12. Privacy and Data Protection

12.1 Western Mart is committed to protecting your personal information. Please review our Privacy Policy for more details on how we collect, use, and safeguard your data.
12.2 We will never sell or share your personal information without your consent, except for the purposes of fulfilling orders or as required by law.

13. General

13.1 All agreements between you and Western Mart are governed by the laws of the United Kingdom.
13.2 Any disputes arising from these Terms and Conditions will be resolved exclusively by UK courts.

Contact Information:
Email: sales@westernmart.co.uk
Address: 1st Floor – Rear, 101 Duru House, Commercial Road, London, E1 1RD